Pathetic local retail websites

June 13, 2010 filed under shopping | 9 Comments

Seriously, some days like today, I really really despair over the lack of good retail websites in this country.  I’m not talking all of them, but seriously, the really big brick and mortar shops should have a better presence online by now.

I suppose it’s a chicken and egg situation, where they’re not getting enough traffic and clients from their websites so they’re not prepared to jack them up… but I swear if they were better… they would get more online orders… especially if they were clever about the costs of delivery.  The old excuse about the size of the web audience in this country doesn’t make sense anymore, based on the recent stats I’ve seen… retailers should do their homework again.

Take this evening for example, I’ve been trying in vain to update my “stuff” page (my page with stuff that I want in the hopes that Lance will get me a surprise for my birthday).  I’ve been trying to get a link to a site for a steel colander.  Now that’s quite a basic thing to have in a kitchen (even though I don’t have one, and Pierre melted my Tupperware one when he steamed the rice in it one night), so it shouldn’t be difficult to find. Well, now… Woolies have them in the shop, I saw them today, yet their online store doesn’t list them.  Home Etc and Boardman’s websites are truly pathetic… what’s the freaking use of a brochure ware site for a retailer?! And that actually goes for most of the brick and mortar shops locally.

I ended up having to link to Amazon… it’s just really useless.  I would love to shop more online, but the retailers here are just so freaking backwards.   I’m not surprised more and more people are shopping overseas and importing stuff.  I, for one, don’t have the time to wander around shops anymore, I’d much rather buy online.

It’s time the local retailers caught a wakeup, seriously!

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Jenty

    Comments

  • Kat Forsyth


    I’m with you! Places without websites drive me nuts. When I tried to have my wedding registry online it was a completely pointless exercise, because as you say, shops like Woolworths, Boardman’s, Mr Price Home etc don’t list all their merchandise on their websites! I get so jealous when I read about Americans buying anything they want online, and returning it if it doesn’t fit. I wish I could order a dress from Woolworths in Bloemfontein if there’s no stock here, and then send it back if it doesn’t fit right!
    .-= Kat Forsyth´s last blog ..Olive Mystery Venue workshop & photographer shootout =-.

  • Kerry Haggard


    Have you been to YuppieChef? Awesome online presence, and totally fabulous goodies…
    .-= Kerry Haggard´s last blog ..A work in progress… =-.

    • Jenty


      @Kerry Must agree, which is why I said bricks and mortar retailers. Although, they didn’t even have a steel colander on their site when I checked tonight

  • Shuia


    was just about to say the same thing as Kerry.

    that’s where i went for T’s long list of chef stuff.

  • Louise


    I have to admit I miss the South African stores but only because we live in the country side and their isn’t really big retail shops around. One thing I do enjoy is that we can pretty much buy anything online and it gets delivered within a few days. I do agree with you that if they make the effort of improving their websites that they would make so much more money. It is really about the convenience of shopping at home and being able to get the best possible price at the touch of a button.

    Over in the UK online stores is BIG business and I don’t think that it would be acceptable not to have a good website.

    Really great article…

  • cat@juggling act


    I so agre with you – I am probably Woollies’ biggest fan, but their website is truly pathetic.
    .-= cat@juggling act´s last blog ..The first match! =-.

  • blackhuff


    I agree with you, the online shops for SA is pathetic. Boardmans I don’t even want to talk about them because there is nothing to talk about :(

    I wonder if it is that the retailers get more business from people who visit their store than online business, that is perhaps the reason why the online buying aspect on retailers websites are so pathetic. They cater more for the person who walk into their shops than the online buyer. Just a thought.
    .-= blackhuff´s last blog ..No kissing mommy =-.

  • Shayne


    Again I say Yuppie Chef (mail kaylee@yuppiechef.com) she is superb at locating what you need. Also try Banks – they have a great on-line shop.

  • Mel


    Preach it girl. I have been shopping online for almost 10yrs but have yet to see a decent SA based *bricks and mortar* shop offering a comprehensive online retail store. Utterly pathetic.

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